Terms and Conditions
Last updated on March 31th 2024.
We are StickerDocs Limited, a company with registration number 14056537, located at 1A Davyhulme Circle, Urmston, Manchester, England, United Kingdom. We will use the terms “us”, “we”, “our” or “StickerDocs” to refer to StickerDocs Limited.
We produce and run this website (which we we may refer to as the “site”). We build and operate a mobile application “StickerDocs” which is compiled for different operating systems and packaged for different distribution channels. We will refer to this as “apps” or “app” (though there are different configurations and versions of it). The app communicates with our Application Programming Interface (API).
Usage of this website, our apps and API (which we will refer to as our “services” or “StickerDocs”) are governed by the Terms and Conditions as laid out on this page. The Terms and Conditions may change from time to time. The most recent version of the Terms and Conditions can be found at https://stickerdocs.com/terms. All StickerDocs users are required to agree and adhere to the Terms and Conditions prior to signing up for an account and prior to logging in to our services. Use of our services implies acceptance of and adherence to the Terms and Conditions.
Minimum Age
At this time we unfortunately cannot accommodate users under 13 years old because to do so that requires parental consent to comply with GDPR. The services are intended for users who are at least 13 years old. People under the age of 13 are not permitted to register a StickerDocs account or to use any StickerDocs services. Consequently it is not permitted for any StickerDocs user to use our services to share content with anyone under the age of 13.
Sharing
It is not permitted at this time for anyone to share docs with people aged under 13 years old. Do not share anything offensive or harmful. See the Prohibited Content section for more details.
Prohibited Content
Users agree they will not upload or share any of the following content:
- Offensive, prohibited, obscene or illegal material
- Pornography of any kind
- Copyrighted material which you do not have permission
Fair Usage
We expect users to use this app as intended. Accounts which are found to be abusive will be suspended. We consider the following non-exhaustive list of actions to be an abuse of our service:
- Sending an unusual volume of traffic to our systems - Denial of Service (DoS)
- Sharing prohibited content
- Attempts to brute force accounts
Backups
We make a best-effort attempt at backing up all the data stored in our systems, however you are solely responsible for backing up your own data. As we are a small company we cannot make any guarantees. The desktop app allows you to export your data which we recommend you use regularly, just in case.
Free Accounts
To keep storage costs down, free accounts are deleted after 30 days of inactivity. You can continue to use the app offline locally after this, because local data is not removed if an account is deleted. This only works if that data is on your device already of course. You are welcome to sign up again in future for a free account.
Subscription Cancellation
Subscriptions can be managed or cancelled here: Manage Subscription. Alternatively please contact us by email at support@stickerdocs.com.
If a subscription is cancelled the account will be downgraded to a free account. This will not result in a loss of files, however you won’t be able to add new files if you have gone over the free account storage quota. Note that free accounts are deleted after 30 days of inactivity.
Refund Policy
Free accounts are provided for users to try the service before committing to paying for a subscription. We will only refund one month’s subscription at maximum. For example if you subscribe for 6 months and then request a refund, we will only refund the last month’s payment. If after purchasing a subscription you want a refund we will gladly arrange this if you email us at support@stickerdocs.com. It is your responsibility to manage your subscription which you can do at any time here: Manage Subscription.
Complaints
For any complaints, in the first instance please contact us by email at support@stickerdocs.com, or write to us at StickerDocs Limited, 1A Davyhulme Circle, Urmston, Manchester, England, United Kingdom.
Contact Us
If you have any questions or concerns about this policy you can contact us by email at support@stickerdocs.com, or write to us at StickerDocs Limited, 1A Davyhulme Circle, Urmston, Manchester, England, United Kingdom.